Product Information

Q: How can I search the products I need?

A: There are a few different ways to find products you may want. First, you can search for specific garments by using the search box on the upper right hand corner of every page, by entering keywords such as, waist cinchers, high compression, ultra high compression, workout waist cinchers, etc. or by simply entering the product style number. Also, you can search for products by clicking over the menu bar, with the different types of products listed, which displays a roll over menu with every category filtered.

 

Q: How can I find the right size for my product?

A: In the detail section of each product page you will see a size chart finder tab below the main image. This will help you in selecting the perfect size for you.

Also, we have a main section on our webpage labeled “Size Chart”. If you click there you will find all the information you need. 

 

Online Process

Q: How do I create or revise my account information?

A: To create an account please register with an email address, username, password, billing and shipping addresses. If you already have an account and wish to update your information click here to login.

 

Q: I forgot my password. How can I find this information?

A: If you forgot your password, please enter your account and clic on "I forgot my password"  and we will send you your password information.

 

Q: Which forms of payment do you offer online?

A:

Credit Cards

Visa, Master Card, American Express, Diners Club, Discover Network

PayPal Express

 

Q: How do I use a Coupon code I have?

A: Simply enter the coupon code in your shopping bag before you click the CHECKOUT button. The discount or promotion will be reflected on your order.

 

Q: How do I add more than one product to my shopping bag?

A: Once you know the additional items you want to order, you can add them to your shopping bag  by clicking the link labeled Shopping cart.

 

Order Information

Q: How can I track the status of my order?

A: Once you place your order, you will receive an email with a detailed summary of your order. Once your order has been shipped, we will send you an additional email with your  tracking information.

 

Q: My order shipped, but I still can’t track it. What do I do now?

A: After your order has shipped, you will receive an email with your tracking information. After you have received your shipping confirmation, on the next day we will send you an email and you will be able to see the updated status of your order. If 3 business days have passed and you don't receive any infofrmation, please contact us for immediate assistance.

 

Q: How is the sales tax decided?

A:

 Domestic Orders: There is a sales tax of 6% that is only charged to orders being shipped within the state of Florida in the United States.

International Orders: Since each country has it's respective policies, TrueShapers is not responsible for import duties. Once the order reaches your country, you may be charged import duties. Please contact your country’s customs office for more information with regards to this matter.

Canadian Orders: Upon delivery there are no more surprise charges. TrueShapers will pre-pay all Canadian duty fees. The import duty fee charged by Canada is now paid in it's entirety by Trueshapers. For your convenience, we only charge a sales tax of 10%.

 

Q: For orders shipped outside of the U.S., will I be charged for import duties?

A: Since each country has it's respective policies, TrueShapers is not responsible for import duties. Once the order reaches your country, you may be charged import duties. Please contact your country’s customs office for more information with regards to this matter. 

For Canada, TrueShapers will pre-pay all your import duties. Upon delivery there are no surprise charges or extra sales tax. 

 

Q: How can I see the shipping cost of my order?

A: Once you finish shopping and have added a product or products to your shopping cart, we will show you the our shipping rates with response to the location address you have your product shipped to. This will calculate all shipping charges associated with your order.

We offer free shipping on all orders over $60 in the U.S. along with standard and express options for international orders.

We have the following shipping options available for select eligible regions:

UPS Economy - $6 | FREE on orders over $60
UPS Ground - $8 | FREE on orders over $60
UPS 2nd Day Air - $20

If shipping to a P.O. Box or APO/FPO address, you must select UPS Economy.

 

Q: What are your Returns and Exchanges Policy? How can I return or exchange a product?

A: To learn more about our Returns and Exchanges Policy, please refer to our privacy policies link.

RETURN POLICY

30-Day Returns For Domestic Orders  (return shipping free)

Products must returned unworn, unwashed, in their original condition and with all tags attached.

We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear.

For hygiene purposes, we do not accept returns or exchanges of panties and boyshorts except when there is a manufacturing defect.

You have 30 days from the day you purchased your item(s) to send it/them back to us for a full refund. Once we get your item(s) back and check that the product(s) is/are ok and meet the above criteria your refund will go back on the original form of payment. Please allow 5 business days for this amount to reflect in your account.

 Final sale items cannot be exchanged or returned.

EXCHANGES

You can easily and quickly exchange our products. Here are the different types of exchanges:

1. Exchanges for products worth the same amount:There will be no additional charge or refund.
2. Exchanges for products with a lesser amount:The difference will be credited back to the card used for the original transaction or to your Paypal account. Please allow 5 business days for this amount to reflect in your account.
3. Exchanges for products with a greater amount:The difference will be charged to the card used for the original transaction. If the original transaction was processed through Paypal, you will have to return the item and then you will need to submit a new order for the new item(s).

CUSTOMER SERVICE

Call us:(+57) 3203333602 - Monday to Friday 9:00am to 7:00pm EST, or Saturday 9:00am to 2:00pm EST.
Email us: comercial1@trueshapers.com